STORE POLICIES

HOURS OF OPERATION

At Beaux Cadeaux, we love to hear from our customers. Our customer service department is open from 9:00 a.m. until 6:00 p.m. Monday through Friday, 10:00 a.m.-2:00 p.m. on Saturdays and closed on Sundays. If you can not reach us by phone immediately due to high call volumes, please email or leave us a message. One of our gift consultants will contact you shortly to address your gifting needs. Customer satisfaction is our number one priority.
 
SUBSTITUTIONS

Beaux Cadeaux reserves the right to substitute products and containers of greater or equal value due to seasonal/product availability or warm weather at no additional charge to the customer. From May through October, chocolates will be substituted with other confections to ensure arrival in perfect condition.

RETURNS AND EXCHANGES

Beaux Cadeaux hopes each of its’ customers is satisfied with their gift purchase, however, due to the sensitive nature of food and products, we do not issue refunds or exchanges on any gift unless damaged due to shipping or delivery. Damages must be reported by the recipient within 24 hours of arrival. Gifts are to be returned to Beaux Cadeaux in its original packaging and the box it was shipped in. Please report any product damages to the respective carrier prior to calling Beaux Cadeaux. After reporting damages to the carrier, recipients must call Beaux Cadeaux for an authorization number prior to making a return before any refunds or exchanges are granted. Gifts returned without this authorization number will not be honored. You may cancel your order prior to it being shipped or delivered. If the order has already been shipped or delivered, we can not cancel your order. All cancellations are subject to a 20% re-stocking fee. All custom orders, shipping and delivery charges are non-refundable.

SHIPPING AND DELIVERY

TERMS OF PAYMENT

Full payment is due at the time the order is placed. We accept cash, check, Visa, Mastercard, Discover, and American Express. If you prefer to pay by check, it must clear our bank before your order will be shipped or delivered. There will be a $30.00 NSF charge on all returned checks.

PRODUCT FRESHNESS

We guarantee the freshness of food items 30 days after gift purchase. To keep food fresh, please store it in a dry and cool place.

DISCLAIMER

Beaux Cadeaux terms, conditions, gift prices, and promotions are subject to change without prior notice.

Each gift is custom made at the time of order with the guarantee of product freshness and eye catching designs with each and every delivery. Please allow 48 to 72 hours for your order to be delivered or shipped after the order has been placed in addition to your shipping method of choice. A standard rush delivery fee of $15.00 may apply for urgent gift needs on top of your regular shipping method of choice. For the local Memphis area there is a $17.00 rush delivery fee and the Olive Branch/Southaven area is $22.00. Rush delivery shipping does not change the time in which the order is processed. It only changes the amount of time it takes to receive your purchase after the order has been processed.

Our flowers, cookies, and cheesecakes has its own individual standard and rush delivery times. Please refer to each individual item for those delivery times and methods.Due to the summer months, chocolate items are shipped 1-2 day air therefore incurring an additional shipping charge.

To guarantee our gifts arrive in perfect shape to your recipient, we do not ship gifts over the weekend. Any orders placed after 10:00 a.m. on Thursdays will not ship out until Monday. Only gifts coming from our local Memphis facility can be shipped overnight at an additional charge if the order is placed after 10:00 a.m. on Thursday for a Friday delivery. Any local Memphis facility gift orders placed after the Thursday 10:00 a.m. cut off time for shipment will be shipped on Monday. No exceptions.

Food allergies of the gift recipient(s) should be disclosed during order placement. We hold no responsibility for bodily harm should any food products contained in our gift designs cause allergic reaction in the gift recipient(s).

Beaux Cadeaux assumes no liability for anyone injured due to the misuse of any part of the gifts purchased.

HOSPITAL DELIVERIES

We do not recommend shipping to hospitals because we can not guarantee a patient's check-in/release date. The gift is usually sent to a general receiving department before being routed to the patient's/guest's room. It's always best to send the gift to their home address to guarantee delivery. We will honor the request, but it is at the customer's risk and no refunds are given if the patient and/or guest can not be located or has checked out. No exceptions. If the gift is shipped back to Beaux Cadeaux, the customer will be responsible for any additional shipping/local hand delivery charges to Beaux Cadeaux as well as resending the gift to the customer's home.

RESIDENTIAL DELIVERIES

Local Residential deliveries will be made Monday through Friday between 9:00 a.m. and 6:00 p.m. We request the recipient’s phone number so we may arrange a mutual delivery time. If no one is home to receive the delivery, a note will be left at the residence and a second attempt will be made with an additional delivery charge if its a local hand delivery. Gifts will not be left with neighbors or outside unless prior approval is given by the recipient. Beaux Cadeaux is not responsible for any gifts if the recipient chooses this option. A signature is required for all deliveries.  If the gift is shipped back to Beaux Cadeaux, the customer will be responsible for any additional shipping charges to Beaux Cadeaux as well as resending the gift to the customer's home.

BUSINESS DELIVERIES

Local Business Deliveries will be made Monday through Friday between 8:00 a.m. and 5:00 p.m. If the recipient is not in the office, the gift will be left with the receptionist or office manager. If the business is closed, a second delivery attempt will be made with an additional delivery charge if its a local hand delivery. A signature is required for all deliveries.  If the gift is shipped back to Beaux Cadeaux, the customer will be responsible for any additional shipping charges to Beaux Cadeaux as well as resending the gift to the customer's home.

SHIPPING CARRIERS

Beaux Cadeaux uses the following shipping carriers: USPS, FedEx, and UPS.

Place your Order online 24 hours a day • 7 days a week

To speak with a Gift Specialist, please call during the hours of

 9:00 a.m.-5:30 p.m. Monday-Friday CST  

WE GLADLY ACCEPT THE FOLLOWING MAJOR CREDIT CARDS

Terms, conditions, pricing, promotions, and product availability are subject to change without notice. All pictures, designs, pages, and content are property of ©thebcgiftcollection.com. Any reproduction without written permission is prohibited.  

Local Hand Delivery is available for custom gift baskets and certain items to: Memphis TN, Cordova TN, Germantown TN, Collierville TN, Bartlett TN, Lakeland TN, Arlington TN, Millington TN, Horn Lake MS,  Olive Branch MS and Southaven MS

Also to the following hotels and hospitals: Doubletree, Peabody, Holiday Inn, Holiday Inn Express, The Westin, Hampton Inn, Springhill Suites, The Comfort Inn, Days Inn, Red Roof Inn, Madison, Marriott Downtown, Hilton, Embassy Suites, Best Western, Courtyard Memphis Airport, Comfort Suites, Holiday Inn Select, Courtyard Memphis Downtown, River Inn at Harbor Town, Best Western Galleria, Wingate by Wyndham, Homewood Suites, Fairfield Inn, Residence Inn Memphis Downtown, St. Jude Children's Research Hospital, Lebonheur Children's Hospital, Methodist Hospital, Methodist University Hospital, St. Francis Hospital, Baptist Hospital, Baptist Hospital for Women, Baptist Hopsital East, Baptist Hospital Collierville, Baptist Hospital Desoto, Methodist Hospital South, Methodist Hospital North

One day ship for custom gift baskets to: Nashville Tennessee, Dyersburg, TN, Knoxville TN, Chattanooga TN, Murfreesboro TN, Franklin TN, Anitoch TN, Gatlinburg TN, Clarksville TN,  Hendersonville TN, Johnson City, TN, Kingsport, TN, Lebanon TN, Milan TN, Pigeon Forge TN, Spring Hill, TN, Union City TN, Jackson TN, Jackson Mississippi, Vicksburg MS, Greenville MS, Senatobia MS, Ridgeland MS, Gulfport MS, Tunica MS, Greenwood MS, Tupelo MS, Holly Springs MS, Hernando MS, Pascagoula MS, Little Rock AR, North Little Rock AR, Jonesboro AR, Fort Smith Arkansas, St. Louis Missouri, Huntsville Alabama, Lafayette LA, Thibodaux LA, Shreveport LA, Natchitoches LA, Monroe LA,  Metairie LA, New Orleans Louisiana,  Baton Rouge LA, Decatur AL, Tuscaloosa AL, Lexington AL, Muscle Shoals AL, Birmingham AL, Louisville Kentucky, Bowling Green KY, Russellville KY,  Lexington KY, Owensboro KY, Frankfort KY

Two-Three Day Ship to: Washington DC, New York, Florida, North Carolina, South Carolina, Texas, Virginia, Rhode Island, Vermont, Delaware, Pennsylvania, Indiana, Illinois, Missouri, Nebraska, California, New Mexico, Arizona, Wisconsin, Idaho, Wyoming, Michigan, Colorado, Connecticut, Georgia, Iowa, Kansas, Maine, Maryland, Massachusetts, Minnesota, Montana, Nevada, New Hampshire, New Jersey, Ohio, Oklahoma, Oregon, South Dakota, North Dakota, and West Virginia

Beaux Cadeaux    901-794-GIFT(4438)  Email us at: info@thebcgiftcollection.com

Beaux Cadeaux 2016-2017 | All Rights Reserved. "Beaux Cadeaux" and all gift designs are property of Beaux Cadeaux and are protected under applicable US trademark and copyright laws.